All Systems Operational
Signicat Enterprise Operational
Assure Operational
Connect Operational
Sign Operational
Preserve Operational
Pades (Packaging) Operational
Customer portal Operational
Signicat Express (Former Idfy) Operational
Signature ? Operational
Identification Operational
Deposit Operational
Information services Operational
Merchantsign Operational
Secure Share Operational
Signere.no / Signicat Sign portal Operational
eID methods Operational
Norwegian BankID ? Operational
Norwegian BankID mobile ? Operational
Swedish BankID ? Operational
Danish Nemid ? Operational
Finnish FTN ? Operational
Finnish Mobiilivarmenne ? Operational
Dutch iDIN ? Operational
Belgian itsme ? Operational
Norwegian Buypass ? Operational
Belgian .beID ? Operational
Estonian EstEID ? Operational
Dutch DigiD ? Operational
Freja eID ? Operational
eIDV methods Operational
Onfido Operational
Electronic ID Operational
ReadID Operational
Signicat Paper Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance work - Service interruption on Sunday 25 October 2020 between 3.00 a.m. summertime and 9.00 a.m. wintertime (Finnish time UTC/GMT: +2:00)
In order to provide high-quality services for its customers, Samlink will carry out maintenance work on Sunday 25 October 2020 between 3.00 a.m. summertime and 9.00 a.m. wintertime (Finnish time UTC/GMT: +2:00).
The maintenance will cause an interruption in the services of the following banks:
Aktia Bank Plc
Bonum Bank Plc
Central Bank of Savings Banks Finland Plc
Handelsbanken (Finland)
Oma Savings Bank Plc
POP Banks
Savings Banks
The Mortgage Society of Finland

Consequences of the interruption:
Aktia Bank Plc
Online banking codes will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.

Handelsbanken (Finland)
Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
Debit card payments will mostly operate in the normal manner. Card payments using the Credit feature will operate normally in spite of the interruption.
Debit cards cannot be used for service at Otto ATMs.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.
GlobalOn-Line, SEPA Instant Payment and Cash Pool service will be unavailable.
Oma Savings Bank Plc, POP Banks, Bonum Bank Plc

Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
Card payments with all card types will mainly function normally except for online purchases that require authentication with online banking IDs. Card payments and cash withdrawals using the Credit feature will operate normally in spite of the interruption.
Debit cards will not work in Otto ATMs.
SEPA Instant Payment will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.

Savings Banks, Central Bank of Savings Banks Finland Plc
Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
Card payments with all card types will mainly function normally except for online purchases that require authentication with online banking IDs. Card payments and cash withdrawals using the Credit feature will operate normally in spite of the interruption.
Debit cards generally work as normal in Otto. ATMs.
SEPA Instant Payment will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.

The Mortgage Society of Finland
The online bank will be unavailable.

We apologize for any inconvenience caused by the interruption.
For more information, send email to info@samlink.fi.
Best regards
Oy Samlink Ab
Posted on Oct 22, 12:14 CEST
Past Incidents
Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 20:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 CEST
Scheduled - Our hosting provider will be doing maintenance on storage infrastructure 22 October at 20.00 CET.
This operation can potentially cause 5–10 minutes of instability.
Oct 21, 07:28 CEST
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 15:00 CEST
Scheduled - There will be an emergency maintenance on eu01.preprod.signicat.com today. We expect 30 minutes of downtime between 15:00 CEST and 16:00 CEST in pre-production.
Oct 21, 10:23 CEST
Completed - The scheduled maintenance has been completed.
Oct 21, 01:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 CEST
Scheduled - A failover of our database servers will be performed at 2020-10-21 01:00 CEST.

There is no expected downtime, but there can be a short drop when the failover occurs.
Oct 20, 21:34 CEST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 15:55 CEST
Identified - We are currently seeing performance issues in certain AML and registry lookup services in Norway. BankID AML is not returning residential address data.
Oct 15, 14:51 CEST
Completed - The scheduled maintenance has been completed.
Oct 15, 13:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 15, 12:29 CEST
Oct 14, 2020

No incidents reported.

Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 05:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:30 CEST
Scheduled - This is a notice about a service window at Signicat 2020-10-13 00:30-05:30 CEST.
Planned work:
- Maintenance on central storage infrastructure
-- 45 minutes expected downtime for all services/endpoints.
- Signicat MobileID database upgrade
-- Up till 90 minutes downtime.
Please contact support@signicat.com if you have any questions.
Reserved days for maintenance 2020:
2020-11-10, 2020-12-08
Sep 29, 07:18 CEST
Oct 12, 2020
Resolved - The incident for BankID on mobile at Telenor is now corrected and the systems are back in ordinary operation.

Caused by: External to Nets

Start time: 2020.10.12 16:28 CEST
Resolution time: 2020.10.12 17:07 CEST
Oct 12, 17:30 CEST
Update - We are continuing to investigate this issue.
Oct 12, 17:05 CEST
Investigating - An incident at Telenor for BankID on Mobile has been detected.
The mobile operator is working to find a solution on the problem.
Oct 12, 17:05 CEST
Resolved - This incident has been resolved.
Oct 12, 08:43 CEST
Investigating - Signicat has received information from SP (FTN) that there is currently a problem authenticating to the PSD2 interface, users receive an error: "Authentication failed. The session has expired."
Oct 12, 08:09 CEST
Oct 11, 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 23:00 CEST
Scheduled - We have been informed that due to maintenance OP Identity Service will not be available between Sat 10th of October at 23.00 and Sun 11th of October at 14.00.
Oct 7, 07:39 CEST
Oct 10, 2020
Oct 9, 2020
Completed - The scheduled maintenance has been completed.
Oct 9, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:01 CEST
Scheduled - INFORMATION
This is to notify you of an extraordinary technical service window on 09.10.2020 from 09:00 hours until 13:00 hours on the NemID Personal Solution (POCES) and NemID Business Solution (MOCES).

SYSTEM
Pre-Production

CONSEQUENCES
Expected downtime/instability, where the NemID Personal Solution (POCES) and the NemID Business Solution (MOCES) is not available: on 09.10.2020 from 09:00 hours until 13:00 hours

Nets will be performing tests in NemID OCES Pre-production environment and you might experience some instability during that period of time
Oct 8, 10:37 CEST
Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 CEST
Scheduled - INFORMATION
This is to notify you of a technical service window at Nets on 08.10.2020 from 00:00 hours until 06:00 hours (CEST) on the NemID Business Solution (MOCES)/NemID Personal Solution (POCES)

SYSTEM
Production environment.

CONSEQUENCES
Expected period where the NemID Business Solution (MOCES) is unstable: on 08.10.2020 from 02:00 hours until 03:00 hours (CEST).
Expected period where the NemID Personal Solution (POCES) is unstable: on 08.10.2020 from 02:00 hours until 03:00 hours (CEST).
Oct 7, 06:51 CEST