All Systems Operational

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Welcome to Signicat's status page!

eID Hub - ID methods ? Operational
.beID ? Operational
Buypass ? Operational
DigiD ? Operational
eHerkenning ? Operational
Email OTP ? Operational
Estonian ID Card ? Operational
Finnish Bank eIDs (FTN) ? Operational
Freja eID ? Operational
ID-Porten ? Operational
iDIN ? Operational
itsme ? Operational
MitID ? Operational
MobileID (CIBA) ? Operational
mojeID Operational
Norwegian BankID ? Operational
Personalausweis ? Operational
Samleikin ? Operational
Siths ? Operational
Smart-ID ? Operational
SMS OTP ? Operational
SPID ? Operational
Swedish BankID ? Operational
Suomi.fi e-identification ? Operational
Swisscom AIS Operational
Swisscom with nPA onboarding Operational
Verimi Operational
yes® Operational
eID Hub - Authentication protocols ? Operational
OpenID Connect ? Operational
SAML 2.0 ? Operational
Authentication API ? Operational
Enterprise Electronic Signatures ? Operational
Sign API ? Operational
PackagingService ? Operational
ArchiveService ? Operational
DocumentService ? Operational
SDS ? Operational
SealingService ? Operational
Qualified Timestamps (QTSA) ? Operational
Express Signature ? Operational
Signature API ? Operational
ID Document and Biometric Verification ? Operational
eIDV Provider: Onfido ? Operational
eIDV Provider: Electronic ID ? Operational
eIDV Provider: ReadID ? Operational
eIDV Provider: Signicat Paper ? Operational
Assure API ? Operational
WebID Operational
Data Verification ? Operational
BankID AML ? Operational
Brønnøysund ? Operational
Folkeregisteret ? Operational
Infotorg ? Operational
Kamer Van Koophandel (KvK) ? Operational
SurePay ? Operational
Data Verification (Express) ? Operational
Ongoing Monitoring ? Operational
DSF Norway Operational
DVV Finland Operational
SPAR Sweden Operational
Trapets Operational
Global Solutions Identity Platform Operational
Onboarding API - eIDV Operational
Onboarding API - eID Hub Operational
Onboarding API - Signing Operational
Open Banking Hub Operational
MobileID ? Operational
Digital Evidence Management ? Operational
Signicat Identity Broker Operational
OwnIdP Operational
My Signicat Operational
Signicat dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on 3rd party service - Norwegian BankID OIDC Oct 8, 2024 23:30 - Oct 9, 2024 03:30 CEST
BankID OIDC will undergo scheduled maintenance. There will be a downtime of approximately 1 hour during the change window.
Posted on Oct 04, 2024 - 08:20 CEST
Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Incident on 3rd party service - FTN Nordea and Handelsbanken
Resolved - This incident has been resolved.
Oct 4, 17:55 CEST
Update - FTN Nordea is still experiencing instabilities, we are monitoring their progression towards resolution.
Oct 4, 17:11 CEST
Update - We are continuing to monitor for any further issues.
Oct 4, 16:08 CEST
Monitoring - An incident is currently affecting FTN Nordea and Handelsbanken

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Oct 4, 15:52 CEST
Oct 3, 2024
Incident on 3rd party service - FTN Nordea
Postmortem - Read details
Oct 3, 14:02 CEST
Resolved - This incident has been resolved.
Oct 3, 13:21 CEST
Update - We are continuing to monitor their progression towards resolution.
Oct 3, 12:04 CEST
Update - We are continuing to monitor their progression towards resolution.
Oct 3, 10:57 CEST
Monitoring - An incident is currently affecting FTN Nordea

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Oct 3, 10:25 CEST
Maintenance on FTN S-Pankki identification method
Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 CEST
Scheduled - S-Bank's electronic service channels will be closed for maintenance as follows:


S-Bank's online banking service and S-mobiili will be closed for a system update on 2 October from 10 pm (CEST) until 3 October 6 am (CEST). During this time, S-Bank’s online banking service and S-mobiili will be out of service and S-Bank’s electronic identification is not available for electronic services.
Sep 30, 10:42 CEST
Oct 2, 2024
Oct 1, 2024
Delay in packaging processes
Resolved - In the period between 09:00 - 15:00 CEST Signicat experienced extended response times on packagingTasks.

We have handled all processes manually so no actions are required from customers.
Thank you for your patience.
Oct 1, 09:00 CEST
Scheduled Maintenance - Signicat Identity Broker
Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 CEST
Scheduled - We will undergo scheduled maintenance. Estimated impact during the 30 minute maintenance window is a few minutes of downtime or some degraded performance.
Sep 30, 14:16 CEST
Maintenance on 3rd party service - ID-Porten - MinID
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 CEST
Scheduled - Maintenance is planned in ID-Porten MinID, 30.09.2024, at: 23:00-00:00.
A short period of downtime is expected during the maintenance.
Sep 27, 14:35 CEST
Sep 30, 2024
Incident on 3rd party service - FTN
Resolved - FTN is operational, and has been for an extended period of time. The issue has been identified by the 3rd party and they are continuously working on improving network stability.

We will be resolving the incident.
Sep 30, 10:03 CEST
Update - FTN is operational but is experiencing periodically instability.
We will continue to monitor and will resolve when the incident is deemed resolved.
Sep 27, 16:12 CEST
Update - FTN is operational but is experiencing periodically instability.
Sep 26, 10:00 CEST
Update - FTN is operational but is experiencing periodically instability.
We will provide a new update at CEST 10:00 25.09.2024.
Sep 24, 14:05 CEST
Update - FTN is operational but is experiencing periodically instability.
We will provide a new update at CEST 14:00.
Sep 24, 10:15 CEST
Update - FTN is operational but is experiencing periodically instability.
We will provide a new update at CEST 09:00 24.09.
Sep 23, 16:03 CEST
Update - FTN is operational but have some instability.
We will provide a new update at CEST 16:00
Sep 23, 13:11 CEST
Update - Due to instabilities we will continue to keep the incident post regarding this issue.
New update at CEST 13:00
Sep 23, 11:12 CEST
Update - We are monitoring their progression towards resolution, and they have informed us that a fix will be implemented during the weekend. Due to the fix being implemented during the weekend we will have this post open until Monday September 23.
Sep 20, 10:08 CEST
Update - Our eID connection towards this 3rd party service is running, but could face intermittent outage as a result of their network instabilities.
We are monitoring their progression towards resolution, and they have informed us that a fix will be implemented during the weekend. Due to the lengthy instability we will maintain this incident post regarding the issue. We will provide a new update at CEST 10:00 20.09.2024
Sep 19, 15:59 CEST
Update - Due to recent instabilities we will continue to keep the incident post regarding this issue. Expect a new update at CEST 16:00
Sep 19, 13:49 CEST
Update - Due to intermittent network connectivity issues at Nordea the method is at a degraded perfomance.
Sep 19, 12:08 CEST
Update - Due to intermittent network connectivity issues at Nordea we will continue to keep the incident post open for the time being. Expect a new update at CEST 12:00
Sep 19, 10:03 CEST
Update - Due to recent instabilities we will continue to keep the incident post regarding this issue. Expect a new update at CEST 10:00
Sep 19, 08:31 CEST
Monitoring - Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.
We are monitoring their progression towards resolution, but due to lengthy instability we will keep an continuous incident post regarding this issue. Expect a new update at CEST 08:30 19.09.2024
Sep 18, 18:33 CEST
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Scheduled maintenance on SK ID Solutions' IT infrastructure
Completed - The scheduled maintenance has been completed.
Sep 27, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 CEST
Scheduled - During maintenance there will be short interruptions in the usage of all SK services.
Sep 19, 12:25 CEST
Maintenance on 3rd party service - FTN S-mobiili and S-Bank
Completed - The scheduled maintenance has been completed.
Sep 27, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:01 CEST
Scheduled - S-mobiili and S-Bank's electronic identification with S-mobiili will be closed for a system update. During this time, S-mobiili will be out of service and S-Bank's electronic identification with S-mobiili will not be available.

S-Bank’s online banking service and identification with S-Bank’s physical login credentials and key code list will be available and working normally during this scheduled maintenance.
Sep 23, 09:34 CEST
Sep 26, 2024
Incident on 3rd party service - MitID
Resolved - This incident has been resolved.
Sep 26, 10:37 CEST
Update - We are continuing to monitor for any further issues.
Sep 26, 09:51 CEST
Monitoring - An incident is currently affecting MitID

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Sep 26, 09:18 CEST
Upcoming scheduled maintenance on Electronic ID
Completed - The scheduled maintenance has been completed.
Sep 26, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 CEST
Scheduled - We want to inform you about scheduled maintenance for our eID internal services (https://etrust-live.electronicid.eu) on September 26th, the objective is to improve disk access in SignatureID service.

Intervention Details:

Date and Time: September 26th. 08:00 CET
Expected Duration: 30min.
Impact: Signicat's services will remain fully operational without any expected performance degradation.
Sep 24, 10:12 CEST
Sep 25, 2024
Scheduled Maintenance - Signicat Identity Broker
Completed - The scheduled maintenance has been completed.
Sep 25, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:00 CEST
Scheduled - We will undergo scheduled maintenance. Estimated impact during the 30 minute maintenance window is a few minutes of downtime or some degraded performance.
Sep 24, 15:34 CEST
Sep 24, 2024
Performance issues Sigincat Identity Broker Production
Resolved - This incident has been resolved.
Sep 24, 15:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 14:57 CEST
Identified - The issue has been identified and mitigating measures are being implemented.
Sep 24, 14:52 CEST
Investigating - Currently, there are some performance issues with the production Signicat Identity Broker.

Our engineers are investigation the matter.
Sep 24, 14:19 CEST
Incident on 3rd party service - Onfido
Resolved - The incident has been resolved.
Sep 24, 13:43 CEST
Monitoring - An incident is currently affecting Onfido

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

They have sent this information:
We're currently experiencing elevated error rates impacting report creation, affecting all clients.

We are monitoring their progression towards resolution.
Sep 24, 13:00 CEST
Sep 23, 2024
Reduced services production Signicat Identity Broker
Resolved - Upon further investigation, there was no impact on our direct brokers.

Our engineers have mitigated the issue. All services are operational.
Sep 23, 11:44 CEST
Investigating - We are currently experiencing a partial outage on our production environments. Authentication is impacted.

Our engineers are investigating the issue, and working hard to resolve it.
Sep 23, 10:49 CEST
Sep 22, 2024
Outage in several FTN identificaton services on Sunday 22.09.2024
Completed - The scheduled maintenance has been completed.
Sep 22, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 CEST
Scheduled - Service maintenance - service interruption Sunday 22.9.2024 at 05.00-14.00

To ensure high-class service for its customers, Samlink will carry out maintenance on Sunday 22.09.2024 from 05.00 to 14.00 (UTC+3)(approximated)

This causes disruption in the services of the following banks:

Aktia Bank Abp
Bonum Bank Abp
Handelsbanken (Finland)
Oma Säästöpankki Oyj
POP Bankerna
Sparbankerna
Sparbankernas Centralbank Finland Abp

Consequences of the interruption:

Aktia Bank Abp:
The online banking codes are not available.
Service channels (ESB services) are not available.
The Web Services connection is not available.

Handelsbanken (Finland):
The online banks, including identification in other services with online banking codes (the Trust network), are not available.
Sep 13, 13:11 CEST
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