Availability issues - VideoID

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jul 01, 2025 - 19:08 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 01, 2025 - 18:48 CEST

Update

We are continuing to investigate this issue.
Posted Jul 01, 2025 - 18:37 CEST

Investigating

We are currently investigating this issue.
Posted Jul 01, 2025 - 17:59 CEST
This incident affected: Global Solutions Identity Platform (Onboarding API - eIDV), ID Document and Biometric Verification (eIDV Provider: Signicat VideoID), and ReuseID (eIDV Provider: Signicat VideoID).
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