Availability issues - VideoID

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jun 24, 2025 - 09:00 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2025 - 08:46 CEST

Investigating

VideoID is currently experiencing unavailability issues.
We are currently working on investigating the situation.
Posted Jun 24, 2025 - 08:37 CEST
This incident affected: ID Document and Biometric Verification (eIDV Provider: Signicat VideoID) and ReuseID (eIDV Provider: Signicat VideoID).