Availability issues for VideoID

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jun 27, 2025 - 09:22 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 27, 2025 - 08:50 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 27, 2025 - 08:46 CEST

Investigating

VideoID is currently experiencing unavailability issues, see list of components affected for details.

We are working on recovering from the situation.
Posted Jun 27, 2025 - 08:34 CEST
This incident affected: ID Document and Biometric Verification (eIDV Provider: Signicat VideoID) and ReuseID (eIDV Provider: Signicat VideoID).