Intermittent performance issues affecting Sign API and QTSA

Incident Report for Signicat

Resolved

This incident has been resolved.

Posted Oct 29, 2025 - 16:18 CET

Update

We are continuing to monitor for any further issues.

Posted Oct 29, 2025 - 14:51 CET

Monitoring

Services have been stabilized, but we are continuing to monitor and implement measures to ensure normal operations are fully restored.

Posted Oct 29, 2025 - 13:52 CET

Investigating

We are currently observing intermittent performance issues affecting the Sign API and QTSA components. Some integrations on signature.signicat.com endpoints may experience delayed responses or timeouts.

Our incident response team has been engaged and is actively investigating the root cause. Services have been stabilized in the short term, but we are continuing to monitor and implement measures to ensure normal operations are fully restored.

Posted Oct 29, 2025 - 13:18 CET

This incident affected: Enterprise Electronic Signatures (Sign API, Qualified Timestamps (QTSA)).