Incident on 3rd party service - Onfido, manual processing

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 12:58 CET

Monitoring

An incident is currently affecting Onfido, manual processing.

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted Jan 28, 2026 - 12:16 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Onfido).