Partial outage - Itsme - affecting QES Sign

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Nov 11, 2025 - 15:49 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2025 - 15:07 CET

Update

We are continuing to work on a fix for this issue.
Posted Nov 11, 2025 - 13:32 CET

Update

We are continuing to work on a fix for this issue.
Posted Nov 11, 2025 - 11:08 CET

Update

We are still observing major degraded performance with Itsme, affecting sign integrations on id.signicat.com endpoint.
Posted Nov 11, 2025 - 09:01 CET

Update

We are continuing to work on a fix for this issue. Our next update will be provided tomorrow at 09:00 CET.
Posted Nov 10, 2025 - 20:30 CET

Update

We are continuing to work on a fix for this issue.
Posted Nov 10, 2025 - 19:33 CET

Update

We are continuing to work on a fix for this issue.
Posted Nov 10, 2025 - 17:51 CET

Identified

We have identified the issue and are actively working on a resolution.
Posted Nov 10, 2025 - 16:47 CET

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 15:38 CET

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 13:21 CET

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 12:17 CET

Investigating

We are currently observing degraded performance with Itsme, affecting integrations on id.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Posted Nov 10, 2025 - 11:39 CET
This incident affected: eID Hub - eIDs (itsme).